DECLUTTER your closet and EARN DLC Coins to SPEND on borrowing new-to-you outfits.
THESE TERMS OF SERVICE CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT AFFECTS HOW DISPUTES WITH DressLend ARE RESOLVED. BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED BELOW TO RESOLVE ANY DISPUTES WITH DressLend. PLEASE READ IT CAREFULLY.
These Terms of Service (“Terms”) are a legal agreement between you (“you” or “your”) and DressLend, owned and operated by Flamingold (“DressLend”, “us”, “we”, or “our”). They establish the terms and conditions under which you will submit information to, and rent or purchase clothing or accessory items (each a “Product” and collectively, "Products or Items") and receive related services (“Services”) from DressLend via our website at https://www.dresslend.ae (the "Website" or "Site").
CAREFULLY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT AND OUR Terms of service AT PRIVACY POLICY. BY ACCESSING OR USING THE WEBSITE, INCLUDING TRYING OR PURCHASING PRODUCTS OFFERED ON OUR WEBSITE, SIGNING UP FOR THE SUBSCRIPTION SERVICES AND CLICKING THE “SUBMIT” BUTTON TO SIGNIFY ACCEPTANCE OF THESE TERMS, YOU ARE AGREEING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT AND SUBJECT TO OUR PRIVACY POLICY, AS SUCH TERMS MAY CHANGE FROM TIME TO TIME. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT AND OUR PRIVACY POLICY, PLEASE DO NOT TRY OR PURCHASE ANY PRODUCTS AND DO NOT USE THIS WEBSITE. YOU FURTHER AGREE THAT THESE TERMS WILL GOVERN YOUR RELATIONSHIP WITH DressLend, WHETHER YOU ACCESS OUR PRODUCTS OR SERVICES THROUGH THE WEBSITE OR THROUGH A MOBILE DEVICE OR APPLICATION OR THROUGH A THIRD PARTY SITE SUCH AS FACEBOOK.
YOU AGREE TO RECEIVE ALL COMMUNICATIONS FROM DressLend UNDER THIS AGREEMENT ELECTRONICALLY VIA EMAIL, YOU AGREE TO KEEP YOUR CURRENT EMAIL ADDRESS UPDATED AT ALL TIMES AND AGREE THAT YOU WILL BE DEEMED TO HAVE RECEIVED ANY NOTICES WE SEND TO THAT EMAIL ADDRESS.
WE RESERVE THE RIGHT TO CHANGE THE TERMS OF THIS AGREEMENT IN THE FUTURE AND ANY CHANGES WILL APPLY TO THE TRYING AND PURCHASE OF ANY PRODUCTS AFTER THE DATE OF SUCH CHANGE. WE MAY PROVIDE NOTICE OF ANY SUCH CHANGES BY EMAIL, NOTICE TO YOU UPON LOG-IN, OR BY PUBLISHING THEM ON THE WEBSITE. IF YOU DO NOT AGREE TO ANY CHANGES IN THE TERMS AS THEY MAY OCCUR, PLEASE ARRANGE TO TERMINATE YOUR SUBSCRIPTION BY NOTIFYING DressLend OF YOUR UNWILLINGNESS TO ACCEPT THE CHANGES TO THE TERMS BY EMAILING HELLO@DRESSLEND.AE AND BY IMMEDIATELY RETURNING ALL OUTSTANDING PRODUCTS AND DISCONTINUING YOUR USE OF THE SERVICES AND THE WEBSITE.
DressLend is an online rental service that gives you access to an endless closet of pre-loved clothes.
Before you can begin use of the Services, you must register through the Website to obtain an account (“Account”). You must have a valid debit/credit card and Internet access to use our Services. You must be 18 years of age or older to register as a member and use the Services and you must reside in Dubai, UAE. You agree to provide true, accurate, current and complete information about yourself as prompted by the Website's registration form (such information being the "Registration Data"), and you agree to maintain and promptly update the Registration Data (including, without limitation, you e-mail address and your shipping address) and style profile section of the Website to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have any reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may review, deny, suspend or terminate your Account and refuse to offer you any and all current or future use of the Services and the Website. You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer. You are solely responsible for any activity related to your Account. If you suspect any unauthorized use of your Account, notify us immediately. In order to provide you with ease of access to your Account, we may place a cookie (a small text file) on the computers from which you access the Website. When you revisit the Website, this cookie will enable us to recognize you as the Account holder and allow you to more easily access your Account. Data rates and other fees may apply when you are browsing the Site or accessing the Services through a mobile or wireless device.
ORDER CUT OFF TIME AND DELIVERY - Our daily order cut off time (Monday through Saturday, excluding public holidays posted on our checkout page) is 12PM. Our shipping partners are subject to change at any time and at DressLend’s sole discretion. You are subject to any additional delivery cost disclosed on the Site.
PAST DUE ACCOUNTS AND COLLECTIONS - You are subject to any collections procedures that DressLend chooses to institute for any past due amounts owed. You agree to pay DressLend’s collection costs, including but not limited to attorneys’ fees. Amounts owed can be calculated through monthly payments as well as the cost of any missing items from your orders that have not been paid for.
METHODS OF COMMUNICATION - You agree to any and all methods of communication from DressLend. We may chat, email, text message, or call any of the telephone numbers or email addresses you provide to us for any reason DressLend deems necessary. Should you wish to discontinue communication with DressLend, contact hello@dresslend.ae.
RENTAL OR PURCHASE CANCELLATION - We reserve the right to limit, cancel or prohibit any rentals or sales of Products for any reason, including but not limited to availability and geographic concerns. We also reserve the right to refuse a sale for a listed price due to an accidental error or typo when pricing the item
All rental transactions will be charged in DLC (DressLend Coins). DLC can be purchased on the website by members by navigating to their Profile tab in the menu.
The following additional conditions apply to the use of DressLend Credits:
I. USE - DLC (DressLend Coins) are automatically applied to purchases. DressLend reserves the right to remove any DLC applied to your account for any reason deemed necessary by the Company.
II. APPLICABILITY - DLC (DressLend Coins) can be used for qualifying purchases made through the Site and the purchase program.
III. REFUNDS - DLC (DressLend Coins) do not hold AED value and therefore cannot be refunded as a cash transaction.
IV. BALANCE - You may check your DLC (DressLend Coins) balance by logging into your account and clicking on the Profile tab located in the My Account menu.
DELIVERY - Deliveries will be made through DressLend’s shipping partners and the method of shipping will be at DressLend discretion. For all deliveries, you will be provided an estimated delivery date through the Site and through email once your order is placed. You must provide DressLend with a safe and secure delivery location. Once the package's tracking information shows it has been delivered, it is your responsibility to retrieve or track down the package. DressLend will not assume responsibility for packages that have been delivered but left unattended, or that have been tampered with after proof of delivery. We recommend being present at the time of delivery and/or providing the safest possible delivery location for your package. DressLend members are liable for items stolen or damaged after delivery for the listed member price.
We send all products cleaned, inspected, sterilized, and ready for you to wear. DressLend is not liable for any health-related complaints with any of the products. Note that if there is any issue with the Products, such a defect or something is missing, it is your responsibility to let us know no later than 24 hours of receiving your items.
FREE ADDED ITEMS - Should you receive any extra/free bonus clothing or accessories in your order, those item(s) will follow the same terms as outlined in this Terms of Service that any original item in your order would follow. You are liable for any damage, loss, or theft to bonus items in the exact terms that you are liable for any item that was originally in your order. Should you decide to wear the item, it is your responsibility to maintain and preserve the item in the same condition you would for any other item you receive from us.
RETURNS - All DressLend members are required to return the rented items from an order they placed. DressLend will provide you with instructions for your return via email. You understand that missing the scheduled return pick up will result in a delay on your return shipment and will be charged as an additional 1-week rental period. Any customer keeping items for multiples 1-week rental periods without returning them are preventing DressLend from providing those items to other customers and are using the service on an on-going basis. You will not be refunded for keeping the items for several rental periods since you are using the service.
FAILURE TO PAY FEES - DressLend reserves the right to pursue any amounts owed to the Company at any time. You are subject to all collections processes and legal action that DressLend chooses to take.
RETURN OF THE PRODUCTS; MISSING ITEMS - You must return all items in the same order together with the DressLend rental bag provided to you by DressLend at the time of delivery. Your account will automatically be charged for ALL items missing from your return. You are responsible for any lost, stolen, or damaged products while they are in your possession and will be charged the member price for all products that are lost, stolen, or damaged beyond repair. The products are considered your responsibility once the tracking for your package shows delivered and until we receive your return back from the shipping carrier. If any missing items are located, you have 30 days from the date that you were charged for the item to return it for a full refund.
DAMAGE, FAILURE TO RETURN PRODUCTS, & CANCELLATION - You acknowledge that you must return all items together. Any missing items in your return will be charged to the card(s) on file for the member price of each item. DressLend may cover basic repairs, but does not cover significant damage, loss of the items, or theft. Any items considered damaged beyond repair will be charged to the card(s) on file at any given time, including members that have paused their accounts. Charges for damaged items are non-refundable.
CHANGES TO AND TERMINATION OF ACCOUNT - DressLend reserves the right to terminate any account for any reason deemed necessary by the Company. Any violation of these terms will result in either termination or suspension of your account. DressLend is not required to issue a refund for any accounts that are terminated or suspended.
BILLING - DressLend will never make duplicate charges on multiple cards. Should you experience any billing issues, please contact hello @dresslend.ae directly.
FRAUDULENT ACTIVITY AND LINKED ACCOUNTS - Fraudulent activity is closely monitored by DressLend. If DressLend finds your account to be behaving in a fraudulent manner, we reserve the right to charge your card or any cards linked to your account to recover the cost of our lost items, including any additional/free added bonus items to your order, for up to 100% of the retail value.
None of the information provided through the Site or through DressLend is a strict guarantee. Due to the fact that DressLend uses third party shipping, delays or inaccuracies may occur. DressLend reserves the right to make changes to the Site and the Services at any time. The DressLend site may be unavailable due to maintenance and you may experience site errors due to maintenance.
DressLend is not responsible for shipping delays caused by the carrier. DressLend is also not responsible for weather delays or other incidents that can occur during transit.
Any DressLend user with an account on dresslend.ae is able to write a product review. Members may receive DLC Credit per written review, and additional DLC Credit per review photo. Review photos must accurately depict the correct item and provide a helpful visual of the item. These reviews are published at the sole discretion of DressLend. DressLend reserves the right to delete or alter reviews and review photos found to contain errors, spam messages, false or copyrighted images, or containing content not intended to help other DressLend users learn more about the product being reviewed. DressLend reserves the right to delete or alter any reviews or review photos without notifying the original author. DressLend may also deduct DLC Credit for any reviews or review photos that violate these terms. Reviews are left for products on dresslend.ae strictly to educate other users about the product and its fit. Reviews shall NOT be used as a means of defaming other users. Reviews are very thoroughly screened and if we determine that the content of the review is derogatory, inappropriate, unrelated to the item, or potentially offensive to the DressLend community, it will be partially or fully removed.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND DressLend HAVE AGAINST EACH OTHER ARE RESOLVED.
You and DressLend agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to or arising out of this or previous versions of these Terms, your use of or access to the Website, or any Products or Services offered, tried, or sold or purchased through the Website, will be resolved in accordance with the provisions set forth in this Legal Disputes Section “Agreement to Arbitrate”).
You and DressLend each agree that any and all disputes or claims that have arisen or may arise between you and DressLend relating in any way to or arising out of this or previous versions of the Terms, your use of or access to the Website, or any Products or Services tried, sold, or purchased through the Website, shall be resolved exclusively through final and binding arbitration, rather than in court, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property. Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.
YOU AND DressLend AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING OR PRIVATE ATTORNEY GENERAL ACTION. UNLESS BOTH YOU AND FASHIONPASS AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
Last updated: 01/10/2022